Презентация "Перевозка пассажиров с ограниченными возможностями"

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TRANSPORTATION OF PASSENGERS WITH DISABILITIES

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Special services
At the airport:
1. Escort and assistance in check-in and baggage handling.2. Support and assistance at all stages of pre-flight procedures, including passport control.3. Escort and assistance when boarding an aircraft, including assistance when boarding a seat in the cabin, as well as assistance after arrival at the destination
On board:
Flight attendants will assist you in preparing for take-off, will conduct an individual briefing taking into account various forms of disability. During the catering service, the flight attendants will tell you about the range of dishes and drinks, as well as, if necessary, help open the packaging.

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Booking and buying a ticket
You can book and issue a ticket, as well as order special services on the airline's pages, at the sales office or by calling the Contact Center. Disabled people and persons with disabilities in their own and agency sales offices are served without waiting lists.

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Services for passengers with disabilities and other persons with disabilities provided upon prior request from the airline without additional charge:

meeting at the place of arrival of passengers with disabilities and other persons with disabilities, if passengers are notified of their arrival;
provision of a wheelchair to move around the terminal and to board the aircraft;
specially equipped waiting area next to the assistance desk for disabled passengers;
delivery of passengers unable to move independently on board the aircraft using an outpatient elevator;
assistance in walking guide dogs;

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Check-in and boarding the plane
Depending on the conditions of the airport for check-in, you can:
register at the front desk;
check in through the medical health center of the airport (for passengers in need of medical care, as well as for passengers accompanied by medical personnel in need of oxygen-air therapy and/or patients on stretchers);
register online;
use mobile registration.

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Check-in and boarding the plane
In the case of self-check-in for the flight, the luggage, as well as the wheelchair, is issued at the check-in line and transferred to the baggage compartment at the reception desk for oversized luggage. Preparation of the wheelchair before baggage check-in is carried out in accordance with the rules of carriage of the wheelchair.

Crutches, walking sticks, folding walkers can be transported in the passenger cabin.

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Maintenance on board the aircraft
The passenger seats of our aircraft are equipped with lifting or lowering armrests for convenient movement of a passenger with limited mobility from a wheelchair to a passenger seat.
Flight attendants will assist with accommodation in the cabin, inform about the device and equipment of the passenger seat, the location and equipment of the toilet room.
Crutches, walking sticks, folding walkers are placed in the cabin in the immediate vicinity of the passenger seat.
A dog accompanying a passenger with a disability is placed in the passenger seat area of the passenger he is accompanying. The animal cannot be on the passenger seat, in the passenger seat area of other passengers, at emergency exits, block evacuation routes, should not interfere with the implementation of standard maintenance procedures.

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Maintenance on board the aircraft
Before departure, flight attendants will help prepare for takeoff. For passengers with visual or hearing impairments, an individual briefing will be conducted. For passengers with visual disabilities, flight safety information and information about on-board services are provided in Braille.
During the catering service, the flight attendants will tell you about the range of dishes and drinks, if necessary, they will help you open the package.
A passenger with reduced mobility can be assisted in getting to the toilet by flight attendants.
To move around the cabin to the toilet room of a passenger who is unable to move independently, an on-board wheelchair is provided to an accompanying person who takes care of the passenger in flight.
The entertainment program includes films with subtitles and typhlokommentaries for people with visual and hearing disabilities.

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Post-flight service
A battery-powered wheelchair is issued in the baggage claim area
Passengers in a mechanical wheelchair who ordered the Delivery at Aircraft service at check-in are issued a wheelchair immediately after leaving the cabin of the aircraft*. Assistance in transferring a passenger to his own wheelchair, baggage collection and bringing the wheelchair into working position is provided by an employee of the airport service company.

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