Презентация по английскому языку на тему "Жалобы и извинения", 8 класс

Слайд #1

Welcome to our lesson

Слайд #2

Look at these words and try to guess
the theme of the lesson

complain, problem, bother
apologize,mind
reason, receive
situation

Слайд #3

Complaints and apologies

In what situations do people complain?

In what places do people usually complain?

Слайд #4

the situations when people complain
When someone breaks the rule
When people are impolite
When food in the shop or the restaurant is stale or greasy
When the neighbours are noisy
When new gadgets don’t work properly
When there is a mistake in the bill
When people are late

Слайд #5

The most common places where people complain

Слайд #6

When do people apologize?

When people
cause inconvenience to others.

Слайд #7

The expressions of complaints

Excuse me, I’m really sorry but,…
it’s too….
it’s …enough
it isn’t working properly
there’s a mistake in the bill (order)
it’s the wrong order
you forgot to…

Слайд #8

The expressions of apologies
I’m really sorry…
…….. about that
…I didn’t mean to bother you
…It was an accident
…I completely forgot
…It was rather stupid of me
…I didn’t realise
…I have made it by mistake
…I had not intention to offend you

Слайд #9

in pairs write a complaint for each situation

You ordered a ham and mushroom pizza. The waitress brings you a cheese pizza.

Your neighbours are having a party. It’s noisy and you can’t sleep.

You bought a sandwich in the shop. The bread is very stale.

Слайд #10

Case-study work
Learn the complaint and apology expressions and

Give recommendations what to do in the next situation:

Mr. John returned home very tired after the working day
and his neighbours are making noise repairing something.